Vetting & Compliance Policy

TaskGo maintains the highest standards of safety, trust, and regulatory compliance for all services facilitated through the platform

1. VERIFICATION TIERS

Not all services carry the same risk. TaskGo applies a tiered vetting system based on the nature of the work:

2. REQUIREMENT DESCRIPTIONS

• Valid ABN: An active Australian Business Number, mandatory for tax and business identification purposes. Needs verification annually
• Right to Work: Documentary proof demonstrating the legal right to work in the relevant jurisdiction
• National Police Certificate: A Nationally Coordinated Criminal History Check issued by an ACIC-accredited body, required to be valid at the time of onboarding
• Identity Proof: Verification of the provider's identity, typically achieved via a digital identity check of 100 points of ID
• NDIS Worker Screening: A "Cleared" status on the NDIS Worker Screening Database, mandatory for specific care services as per the Aged Care Act updates
• Relevant Certificates: Professional or vocational qualifications pertinent to the service category being offered
• Driver's Licence: A valid and current driver's license
• First Aid Certificate: Proof of current certification in first aid
• Vaccination (Flu, Covid-19): Current proof of vaccination against specified infectious diseases, as required by law for certain care services
• Proof of cleaning experience: Documentation or evidence demonstrating prior professional experience in residential or commercial cleaning

3. MANDATORY DOCUMENT STANDARDS

A. National Police Certificate

• Must be a Nationally Coordinated Criminal History Check issued by an ACIC-accredited body
• Must be valid at the time of onboarding
• Disclosable Court Outcomes (DCOs) involving theft, violence, or fraud result in immediate disqualification

B. NDIS Worker Screening (For Disability Care Services)

As per the Aged Care Act 2024 and 2026 updates, providers in personal care must have a "Cleared" status on the NDIS Worker Screening Database. TaskGo acts as the "Platform" to verify the provider's link in the NDIS Commission portal

4. THE ONBOARDING PROCESS

• Application: Provider submits basic details and selects their service categories
• Digital Identity Check: TaskGo uses a third-party provider (e.g., ID.me or Australia Post Digital ID) to verify 100 points of ID
• Document Upload: Provider uploads digital copies of their National Police Certificate and Insurance certificates
• Manual Review: A TaskGo Compliance Officer (or automated API) checks the validity and expiry dates
• Activation: Once all "Mandatory" flags are green, the Provider can see and accept bookings

5. ONGOING MONITORING & RENEWALS

Compliance is not a one-time event. TaskGo maintains a "Live" compliance dashboard:

• Automated Alerts: Providers receive notifications 90, 60, and 30 days before a document (like Insurance) expires
• Suspension: If a mandatory document expires, the Provider's profile is automatically hidden from search results, and they cannot accept new bookings until a renewal is uploaded and verified
• Notification of Charges: Under our terms, Providers are contractually obligated to notify TaskGo within 24 hours if they are charged with a "Precluding Offence" (e.g., assault or sexual offences)

6. RIGHT TO AUDIT & OFF-BOARDING

• Random Audits: TaskGo reserves the right to request a fresh Police Check at any time at the Provider's expense if a "Safety Flag" is raised by a Client
• Immediate Deactivation: We will immediately remove any Provider who provides fraudulent documentation or fails to maintain the required legal clearances

7. Contact Information

If you have any questions about this Vetting & Compliance Policy, please contact us at our contact page